Frequently Asked Questions

They operate daily with the exception of the Downton Abbey Tour and the Connoisseurs’ Cotswolds Tour which will only operate on certain days during the summer

If a specific tour isn’t available on the date of your choice, this might be because it has sold out or isn’t running on that day.

Decide on the tour that you would like to book and simply then click on the ‘Book Now’ or ‘Learn More’ buttons. The available dates will appear for you to select

All tours should be booked at least 12 hours before departure

You should receive your confirmation email within 2-3 minutes upon completion of booking. If this isn’t the case then please check your junk/spam folder. Failing that, please email us on [email protected] and someone will be in touch to resolve this as quickly as possible

Yes, of course. Please contact us to learn more about customised tours.

All of the cancellation and refund conditions are outlined here. No-one enjoys reading T&Cs but they are there for a reason, so do take a look

All of this information can be found on the tour pages

Start times vary but tours usually begin at either 08:30 or 09:00. Most tours last between 8/9 hours and go at a leisurely pace

You will be picked up from your Bath City Centre accommodation or from Bath Spa Railway Station

All day tours are unsuitable for children under the age of 12 due licensing and insurance restrictions.

UK law requires seat belts to be worn by all occupants of a moving vehicle

Only registered guide dogs are permitted on any tours

No

No due to restrictions on children aged under 12

Most people can participate in all tours, however, no children are permitted under the age of 12

See individual tour information for specific fitness recommendations

None of the tours offered are hiking tours and walking at any location will be leisurely. The only exceptions are when guests visit Glastonbury and Cheddar Gorge

Yes – suitable clothing in case we encounter some ‘wet sunshine’. Stout walking shoes are always a good idea

Bring your own water bottle which can be refilled throughout the day

Meals are not included on any of the tours, but dietary requirements are always catered to in any pub/café/restaurant.

Washroom facilities will be available at regular intervals throughout the tour

My services as an accredited Tour Guide

My services as a professional, fully licensed driver

Luxury private transportation in a Mercedes V Class vehicle

Unlimited mileage, all parking and tolls

Admission fees where indicated

You will need to buy your own meals and refreshments.

Credit/debit cards are widely accepted, as is mobile phone payment using apple or google. It is still always a good idea to bring some cash with you.

You will also need to purchase entrance tickets to certain Attractions. See your chosen tour itinerary for inclusions and exclusions.

This is not always possible. Please, however, contact us via email or WhatsApp and someone will be in touch as soon as possible.